Further, I would have believed you would be well aware that Ctrl-F11 is not utilized by Dell any further. The reason I ask is because you may have missed that the author has a XPS M1330 which is not available in XP OS. but can you describe what exactly your association is with Dell? Are you employed by them and, if so, exactly what department should someone want to contact Dell to confirm your authenticity? Not to discredit you in any way Dell C.A. If you have any further questions just let me know. If it looks like the system is being idle, please do not shut it off, it can take some time and shutting the machine down during this process can cause problems, also make sure you have the system hooked up to AC power so that your battery doesnt die during the process causing the system to shutdown during the reinstallation. From there it will guide you step by step. To access this feature just start the system and push "ctrl+F11" when the system is at the Dell splash screen. This will cause you to lose any data that has not been backed up. Now, Dell systems come with a PC restore partition that will reimage the system to how it was when it left the factory. In Vista to get to the system restore all you have to do is type "system restore" in the search bar (where run used to be) and it will appear in the under the programs label and will guide you through the restore process. If you are talking about doing a Windows system restore, the steps can be found here: My name is Rick and I am a member of Dells online community team.
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